FAQ's FOR CONSUMERS

1. Open the FoodGuru app or visit www.foodguru.menu
2. Select a Restaurant/Store you would like to order from
3. You will be prompted to choose either “Delivery” or “Collect” before proceeding to the order online section
4. You will be directed to your selected restaurant/store profile page – Click the “Order Online” button at the bottom of the screen in order to view and choose your desired meal/products for the order.
5. Once you are done, you can click on the “Checkout” button at the bottom of the page.
6. The “Checkout” home page will show you your order, as well as your chosen option of fulfillment – Whether, Delivery or collect The “Collect” option will show the address of the Restaurant/Store, and the “Delivery” option will show your address – Please ensure that this is correct before proceeding to payment.
7. Both the “Collect” and “Delivery” options will allow you to choose between “Order now” or “Schedule later “. The “Schedule later” option will allow you to select a suitable time, for delivery or collection.
8. Once you are happy, you can click the “Proceed to Pay” button at the bottom of the screen.
9. The payment page will show your subtotal and total (These will only differ if “Delivery” has been selected, as that option comes with a delivery fee) – This is also where you need to choose between a Cash or Card payment option.
10. The “Card” option will redirect you to the secure Payfast Payment portal, where you can complete your order.
11. Once payment is successful, and your order has been accepted by the Restaurant/Store, you will be notified via push notification in your app. You can also view your current and pending orders in the “Orders” section, in the menu bar.

To see if we service your area, and which restaurants/stores are available – simply select your address from your address book, or enter your address into the search bar at the top of the app homepage. This will display all restaurants/stores that are available for service in your area.

To see which restaurants are available in your area – simply select your address from your address book, or enter your address into the search bar at the top of the app homepage.

Please ensure that the pin is in the correct location. It is important that all relevant information is included for the driver to find you.

If you live in a housing estate or office park without street names, please ensure you add this info into the “Additional notes” section when placing your order.

YES! The restaurant/store will log the order through their merchant app on their end, when taking the order over the phone, so that the order is recorded accordingly.

All restaurants set their own menus and prices on the FoodGuru app.

If a menu item is excluded, this usually means that the item is not suited for delivery or is exclusively reserved for in-house dining.

We do encourage our merchant partners to keep their pricing on the app consistent with their in-house menu, some restaurants require an increase in pricing for delivery fulfilment.